We have some services that are not available until we can recover from a data storage failure a week ago.
The IT team has been working every day to find a solution to the problem.
We are waiting for the manufacturer to provide a tool to fix the device so we can recover these services.
Sadly, this impacts our hybrid environment and syncing between our data center and the cloud.
They are aware it is urgent.
What is not working.
The SSO or Single Sign On to portal.huc.edu (library resources)
The creation of new accounts for new employees
Citrix Connection to JSP.HUC.edu.
Password resets - we are working on a manual solution right now
Our Cloud Services are working. Outlook, OneDrive, Teams, Lists, Bookings, SharePoint, etc.
We are working with individuals who need access to SIS at an admin level. That is also working.
We are working diligently to fix these issues and make sure it does not happen again.
It really was a perfect storm that happened all at once, which is rare.
I appreciate your patience, and I will let you know when we are back up and running again.
I am hoping it will be this week.
We will be working on alternative solutions if we cannot bring all the services up by then.
As always thank you for your patience.