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We do not see the passwords, it just slows down would be bad agents who do not want to be identified.
Especially if you have forgot your password, this is one way to prove you are who you say you are.
To access the how to articles you need to be logged on.
Start a ticket by emailing support@hucassist.freshdesk.com or visiting support.huc.edu https://hucassist.freshdesk.com