Hebrew Union College
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Knowledge base
General
Logging Into support portal
5
Starting a ticket for IT support
Why do I have to login?
Service Level Agreements - SLA - During Office Hours
Data Storage Outage
portal.huc.edu is back up
Telephones
2
Mitel Connect - client setup
Mitel Voice Mail Reference Guide
MS Bookings
0
KnowBe4
1
KnowBe4 - Common Phishing Simulation Email Markers
Basic Support Questions
Registrar SIS Support
1
Link to reset SIS Password
WFH Support
11
Clean your Keyboard
Clear cache & cookies
Setup Out of Office Messages ( automatic replies in Outlook)
How to share your desktop in ZOOM
Save disk space with OneDrive
View all 11
FAQs
All things MAC
5
If you cannot share your screen in Teams on a MAC
How to clear your cache and cookies on a MAC
Enable Screen Sharing in Teams - MAC Catalina
Hold for Authentication
Jamf - Device Enrollment Process
Remote Desktop
3
Remote Desktop - Password Change
New Remote Desktop
Remote Desktop - Setup
Password Management
6
How to recover your password - Microsoft Azure / Entra method
Link to Reset Password
Password can be changed remotely
THE ABILITY TO CHANGE YOUR PASSWORD REMOTELY AT HUC-JIR
Use multiple Office 365 accounts at the same time
View all 6
MFA
8
Enable SMS
Setup MFA - 2 Pass Authentication
Create and delete app passwords using the Office 365 portal
SETUP MFA
MFA and IOS iPhone Issues
View all 8
ZOOM Room FAQ
2
LIVE TRANSCRIPTION with ZOOM ROOMS
Zoom Rooms Guide
Canvas
1
New and Changed Accounts
Email
2
New Outlook - adding shared mailboxes
Outlook MFA authentication loop - window pops up and closes repeatedly
Vonage / Teams
1
Teams - Delegate Feature - Using Microsoft PowerShell
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