Hebrew Union College

Logging Into support portal 5

• Starting a ticket for IT support
• Why do I have to login?
• Service Level Agreements - SLA - During Office Hours
• Data Storage Outage
• portal.huc.edu is back up

Telephones 2

• Mitel Connect - client setup
• Mitel Voice Mail Reference Guide

MS Bookings 0

KnowBe4 1

• KnowBe4 - Common Phishing Simulation Email Markers

Registrar SIS Support 1

• Link to reset SIS Password

WFH Support 11

• Clean your Keyboard
• Clear cache & cookies
• Setup Out of Office Messages ( automatic replies in Outlook)
• How to share your desktop in ZOOM
• Save disk space with OneDrive

View all 11

All things MAC 5

• If you cannot share your screen in Teams on a MAC
• How to clear your cache and cookies on a MAC
• Enable Screen Sharing in Teams - MAC Catalina
• Hold for Authentication
• Jamf - Device Enrollment Process

Remote Desktop 3

• Remote Desktop - Password Change
• New Remote Desktop
• Remote Desktop - Setup

Password Management 6

• How to recover your password - Microsoft Azure / Entra method
• Link to Reset Password
• Password can be changed remotely
• THE ABILITY TO CHANGE YOUR PASSWORD REMOTELY AT HUC-JIR
• Use multiple Office 365 accounts at the same time

View all 6

MFA 8

• Enable SMS
• Setup MFA - 2 Pass Authentication
• Create and delete app passwords using the Office 365 portal
• SETUP MFA
• MFA and IOS iPhone Issues

View all 8

ZOOM Room FAQ 2

• LIVE TRANSCRIPTION with ZOOM ROOMS
• Zoom Rooms Guide

Canvas 1

• New and Changed Accounts

Email 3

• TotalDeletedItems size over quota / Litigation Hold Enabled
• New Outlook - adding shared mailboxes
• Outlook MFA authentication loop - window pops up and closes repeatedly

Vonage / Teams 1

• Teams - Delegate Feature - Using Microsoft PowerShell